Bakezone Cake Shop and Cafe Powered by Urbanpiper

BAKEZONE BAKERY & CAKE SHOP

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<p data-start="0" data-end="82"><span style="font-size: 16px;">🔒<strong>Privacy Policy &ndash; BakeZone&nbsp;</strong></span></p>
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<div><strong>Effective Date</strong>: 22nd September 2025</div>
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<div>BakeZone (&ldquo;we&rdquo;, &ldquo;our&rdquo;, &ldquo;us&rdquo;) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us online.</div>
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<div><strong>1. Information We Collect</strong></div>
<div>We may collect the following information from you:</div>
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<div>Name, phone number, and email address</div>
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<div>Delivery address</div>
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<div>Payment details (processed securely through third-party gateways)</div>
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<div><strong>2. How We Use Your Information</strong></div>
<div>Your data is used for:</div>
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<div>Processing and fulfilling your orders</div>
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<div>Communicating order updates via SMS, WhatsApp, or email</div>
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<div>Sending promotional offers and updates about our products</div>
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<div><strong>3. Sharing Your Information</strong></div>
<div>We do not sell or share your personal information with third parties for marketing purposes.</div>
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<div>Your information may be shared only with delivery partners or payment gateways for order fulfillment.</div>
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<div>We may connect with third-party services like PhonePe, Razorpay, or others for payment processing.</div>
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<div><strong>4. Data Security</strong></div>
<div>We implement reasonable security measures to protect your personal information from unauthorized access or disclosure.</div>
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<div><strong>5. Your Rights</strong></div>
<div>You can request access to the data we hold about you.</div>
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<div>You can opt out of promotional messages at any time.</div>
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<div>You can request correction or deletion of your personal data.</div>
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<div><strong>6. Updates to Privacy Policy</strong></div>
<div>We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.</div>
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🔒Privacy Policy

<h3 style="text-align: justify;"><strong>🚚Shipping &amp; Delivery Policy &ndash; Bakezone<br /><span style="font-size: 14px;">Effective Date: </span></strong><span style="font-size: 14px;">22nd September 2025</span><strong><br /></strong></h3>
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<p style="text-align: justify;">Bakezone(&ldquo;we&rdquo;, &ldquo;our&rdquo;, &ldquo;us&rdquo;) strive to ensure your orders are delivered fresh and on time. This Shipping &amp; Delivery Policy outlines our delivery procedures for online orders.</p>
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<h4 style="text-align: justify;"><strong>1. Delivery Areas</strong></h4>
<p style="text-align: justify;">We currently deliver to&nbsp;<span style="font-size: 16px;"><strong>Kharadi</strong>, <strong>Pune</strong></span>.</p>
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<h4 style="text-align: justify;"><strong>2. Delivery Timing</strong></h4>
<p>Orders are accepted on a&nbsp;<strong>pre-order basis</strong>, allowing you to choose a convenient delivery time.<br />Our shop operates&nbsp;<strong>Monday to Sunday, 11.00 AM to 00.00 midnight</strong>.<br />Deliveries may not be available on certain holidays, which can vary.<br /><br /></p>
<h4 style="text-align: justify;"><strong>3. Delivery Charges</strong></h4>
<p>Delivery charges are&nbsp;<strong>based on distance</strong>&nbsp;and may vary depending on our shop&rsquo;s calculation or the rates of delivery partners.<br />The applicable delivery fee will be&nbsp;<strong>displayed at checkout</strong>&nbsp;before you confirm your order.<br /><br /></p>
<h4 style="text-align: justify;"><strong>4. Store Pickup Option</strong></h4>
<p>You can also choose to&nbsp;<strong>pick up your order from our store</strong>&nbsp;at the chosen time.<br /><br /></p>
<h4 style="text-align: justify;"><strong>5. Order Tracking</strong></h4>
<p>Customers will receive&nbsp;<strong>updates via SMS or WhatsApp</strong>&nbsp;regarding the status of their order.<br /><br /></p>
<h4 style="text-align: justify;"><strong>6. Delivery Issues</strong></h4>
<p style="text-align: justify;">If there is any issue with your delivery (delay, wrong order, etc.), please&nbsp;<strong>contact our support team immediately</strong>&nbsp;for resolution.<br /><br /><strong>7. Deliver time frame-</strong><br /><br />Preordered products will be delivered as per the timing agreed with the customers (2-4 hours). On the shelf products will be delivered through delivery partners and the time frame will depend on the distance to be covered and prevalent traffic condition. However, our endeavour would be to deliver products in the quickest possible time frame.<br /><br /></p>

🚚Shipping Policy

<h3><strong>↩️ Refund &amp; Return Policy &ndash; Bakezone</strong></h3>
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<p><strong>Bakezone</strong>(&ldquo;we&rdquo;, &ldquo;our&rdquo;, &ldquo;us&rdquo;), we prepare all products fresh on order to ensure the highest quality. Due to the perishable nature of our products, we follow this policy:</p>
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<h4><strong>1. Customer Satisfaction</strong></h4>
<p>If you are&nbsp;<strong>not satisfied</strong> with any product, please contact us at:<br /><strong>&nbsp; &nbsp;Email:</strong> <a href="mailto:bakezone405@gmail.com">bakezone405@gmail.com</a></p>
<p>We take full responsibility and will&nbsp;<strong>resolve issues fairly</strong>, including replacements or refunds if deemed necessary by a Bakezone Executive.<br /><br /></p>
<h4><strong>2. Complaint Window</strong></h4>
<p>Complaints related to&nbsp;<strong>quality or damaged products</strong>&nbsp;must be raised&nbsp;<strong>within 30 Minutes </strong>of delivery for evaluation and resolution.<br /><br /></p>
<h4><strong>3. Refunds</strong></h4>
<p>For approved returns, the replacement product will be delivered within 5-7 hours<br />Refunds will be provided through the&nbsp;<strong>original payment method</strong>&nbsp;or in&nbsp;<strong>cash</strong>, depending on the circumstances.<br />For approved refunds, the amount will be credited into the source account within 7-10 business days</p>
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<h4><strong>4. Order Cancellation</strong></h4>
<p><strong>Orders cannot be canceled</strong>&nbsp;once accepted, due to the fresh preparation of all products.</p>

↩️ Return & Refund Policy

<p><span style="font-size: 16px;"><strong>📜Terms &amp; Conditions &ndash; Bakezone</strong></span><br />By placing an order with <strong>Bakezone </strong>(&ldquo;we&rdquo;, &ldquo;our&rdquo;, &ldquo;us&rdquo;), you agree to the following terms and conditions:<br />&nbsp;<br /><strong>1. Orders</strong><br />All orders are subject to product availability.<br />Orders can be placed for pre-order as well as same-day order, depending on shop opening hours.<br />Once an order is confirmed, it cannot be canceled.<br />&nbsp;<br /><strong>2. Payment</strong><br />We accept payments via UPI, Razorpay, PhonePe, debit/credit cards, and cash.<br />Payments are processed through secure third-party payment gateways.<br />&nbsp;<br /><strong>3. Delivery</strong><br />Deliveries are available within our defined delivery areas.<br />Delivery charges vary based on distance and are displayed at checkout.<br />Delivery timings depend on pre-order selection, shop working hours, and holiday schedules.<br />We are not liable for delays due to external factors beyond our control (traffic, weather, etc.).<br />&nbsp;<br /><strong>4. Product Quality</strong><br />All bakery products are freshly prepared to maintain quality and hygiene.<br />Returns are not allowed for food items once delivered.<br />In case of any quality issues (e.g., damaged, stale, or incorrect items), please contact us within 30 minutes of delivery.<br />&nbsp;<br /><strong>5. Refunds &amp; Replacements</strong><br />Refunds or replacements are provided at our discretion after verification.<br />Refunds will be processed through the original payment method or in cash.<br />&nbsp;<br /><strong>6. Pricing</strong><br />Prices are subject to change based on ingredient and market costs.<br />Final prices are displayed at checkout before order confirmation.<br />&nbsp;<br /><strong>7. Liability</strong><br />Bakezone is not responsible for any indirect, incidental, or consequential damages arising from the consumption of our products.<br />We reserve the right to refuse service in case of policy violations or misuse of our platform.<br />&nbsp;<br /><strong>8. Governing Law</strong><br />These Terms &amp; Conditions are governed by the laws of Maharashtra, India.<br />Any disputes will fall under the jurisdiction of the courts in Maharashtra.<br />This website is owned by Bakezone Enterprises</p>
<p><strong>9. Contact Information</strong><br />For questions or concerns regarding these Terms &amp; Conditions:<br />📧 <strong>Email</strong>: contact@bakezone.in</p>

📜Terms & Conditions